SMS Messaging Policy

1. Brand & Sender Identification

The messaging program described in this policy is operated by SwipePro LLC on behalf of its merchants ("Merchants") — independent service providers (HVAC, plumbing, electrical, locksmith, towing, pest control, and similar trades) who use the SwipePro mobile app to invoice and accept payment from their end customers.

Outbound SMS receipts are sent from a dedicated SwipePro Twilio long code on behalf of the Merchant who provided the service. The customer recognises the message because (a) the Merchant's technician verbally requested the SMS at the point of sale and entered the customer's phone number into the SwipePro app, and (b) the message body is a short, plain receipt confirmation containing a unique link to the customer's itemised receipt.

2. Messaging Use Case

Use Case: Low Volume Mixed — Customer Care (Transactional Receipts).

The SwipePro Platform sends exactly one (1) SMS per completed transaction. The SMS contains a short thank-you and a unique link to the customer's itemised receipt. No other categories of message are sent through the Platform. Customers may reply STOP at any time to permanently opt out (handled at the carrier level by Twilio Advanced Opt-Out), or HELP to receive support contact information.

3. Sample Message

The receipt link resolves to a mobile-optimised itemised receipt page hosted on the r.swipeproapp.com subdomain — SwipePro's own brand-owned receipt domain, served over HTTPS with an auto-renewing Let's Encrypt certificate. Each link is unique to the individual transaction and contains no personally identifiable information in the URL itself.

4. How Customer Consent Is Collected (Opt-In)

Customer opt-in is collected verbally at the point of sale by the Merchant's on-site technician, and is then recorded inside the SwipePro app through an inline consent acknowledgement that the merchant must affirmatively tap before any SMS can be queued. The complete flow is:

1. Verbal request. The technician completes the job and asks the customer: "Would you like me to text you a copy of your receipt?"
2. Customer provides phone number. The customer states their phone number, which the technician enters into the SwipePro app's receipt screen. Entry of the phone number is the customer's explicit, contemporaneous opt-in for the receipt SMS.
3. Inline consent disclosure. When “Send via Text” is selected, the receipt screen displays a fixed disclosure directly under the phone-number field reading: “By entering a phone number you confirm the customer agreed to receive a one-time receipt by SMS. They can reply STOP to opt out. Msg & data rates may apply.”
4. Affirmative send button (mandatory). Whenever a phone number is in scope, the bottom action button text changes to “Confirm Consent & Send Receipt”. The merchant's tap on that button is the explicit consent acknowledgement — until tapped, no message is queued or sent. The button label leaves no ambiguity about what the tap signifies.
5. Single transactional message dispatched. Only after the affirmative tap does SwipePro queue the message via Twilio for delivery to the customer.

Merchant obligations. Every Merchant explicitly agrees, as part of accepting the SwipePro Terms of Service, that they will obtain customer consent before requesting an SMS receipt and will not enter a phone number without that consent. This obligation is restated by the inline disclosure under the phone field every time a receipt is composed.

5. Opt-Out (STOP)

Customers may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any SwipePro receipt message. Twilio's carrier-level opt-out filter automatically blocks all future messages from the SwipePro long code to that recipient's phone number immediately upon receipt of the opt-out reply.

Customers will receive a single confirmation message acknowledging the opt-out: "You have successfully been unsubscribed. You will not receive any more messages from this number."

6. Help (HELP)

Customers who reply HELP or INFO receive an automated response with support contact information: "SwipePro: For help, email admin@swipeproapp.com. Reply STOP to opt out. Msg & data rates may apply."

7. Message Frequency

One (1) message per completed transaction. There are no recurring messages and no follow-up messages. A given customer typically receives between 1 and 4 messages per year (each from a different merchant they hired).

8. Message and Data Rates

Standard message and data rates may apply per the customer's mobile carrier. SwipePro and the Merchant's carrier are not responsible for delayed or undelivered messages.

9. Privacy & Data Handling

Phone numbers collected by Merchants for the purpose of sending an SMS receipt are never sold, rented, shared with third parties for marketing purposes, or used for any purpose other than delivering the requested receipt and any operational metadata required to support it (delivery status, opt-out enforcement). Phone numbers are stored only in the originating Merchant's account and are subject to all data-protection commitments in the Privacy Policy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Supported Countries

The SwipePro receipt SMS feature is currently available only for delivery to phone numbers in the United States. Numbers outside of the United States will be rejected at send time.

11. Contact

Questions, complaints, or requests about SwipePro's SMS program may be directed to:

• Email: admin@swipeproapp.com
• Subject line: "SMS Program Inquiry"